FAQ

Questions and answers

What makes TPrime Logistics different from other companies?

We take the approach that every shipment is unique. Every shipment needs special attention and pricing that you will not get anywhere else. We earn your business with every shipment.

When would I use a freight carrier for shipping?

Typically, anything shipping that weighs over 20,000 lbs., or takes up more than 20 linear feet of a trailer, ships as a truckload. You also have the option of a dedicated trailer (exclusive use).

Why should I use your services if I have a current Local Carrier?

Local carriers are great for shipping locally. The problem is when they try to handle shipments out of their local delivery area, prices tend to either go up sharply or they have to hand it off to another shipping company. Either way, the customer ends up spending too much money.

What if the shipment gets damaged or lost?

Any claims for loss or damage are handled directly between the shipper, consignee and the carrier. If TPrime Logistics has issued you a certificate of insurance, then it is easy, it can be done very quickly, online. If you got standard carrier coverage, claims with the carrier must be filed as soon as possible. The claim is only to file for loss or damage on the product which was shipped. Best practice is to inspect the shipment prior to signing off on it. It is nearly impossible to get reimbursed unless it has been noted on the Bill of Lading. Do not let the driver leave until you have inspected the freight. Claim process will not start with the carrier IF the shipment has not been paid for in full first.

When I schedule a shipment can it be picked up on that same day?

Yes, but it cannot be guaranteed. Allow at least a 4 hour window to allow the carrier to be dispatched to the desired location. A carrier will normally deliver in the morning and make pickups after the trailer has been emptied. There is no way that a carrier can specify a pickup time. Please be flexible within your normal business hours.

Packaging, what is the right way?

When you package, crate or stack on pallets remember to secure it, to prevent damage. Secure your product to the pallet with any of the following – banding, shrink-wrap or stretch-wrap. You can purchase those products on our buy supplies page. Improper packaging can void a carrier’s liability for a damage claim. Labels must be placed on every piece or package. Learn more shipping tricks

Do quotes expire?

Yes. Quotes are based on freight class, dimensions and weight, but pricing is also subject to fuel price fluctuation. Due to fluctuating fuel costs, a rate or quote is only considered valid for 24 hours. In order to lock in the discounted rate, the details of your shipment need to be 100% accurate and the shipment needs to be booked within 24 hours of receiving your quoted rate.

Are transit times guaranteed?

Freight transit times are not guaranteed unless specifically noted on the freight quote option you select when booking you shipping rates. All other delivery times are estimates only that cannot be guaranteed, though they are normally reliable. Freight shipping transit times begin the day after your freight has been picked up.

What is a Bill of Lading (BOL)?

A bill of lading is standard, mandatory paperwork providing the carrier and driver with all pertinent information related to the shipping costs and information. This paperwork allows for proper billing to be processed by the shipping company and TPrime Logistics. All parties involved should have a copy of the BOL (buyer, seller and carrier). It is very important that the TPrime Logistics BOL be given to the carrier at the time of pickup. Also, keep one copy for your records.

What is proof of delivery?

Your driver will bring with him a Proof of Delivery receipt. This proof of delivery is also known as a Bill of Lading or BOL. Along with the Bill of Lading or BOL and Terms and Conditions, the Proof of Delivery is one of the essential pieces of paperwork for your shipment. Your delivery driver will bring a Proof of Delivery receipt, which serves as proof of the transportation of goods delivered. It is also a legal document that serves three primary functions.

I’m in business and my needs are more specialized. Should I use TPrime?

TPrime Logistics is a 3rd-Party Logistics provider that manages less-than-truckload (LTL) freight shipping and truckload (TL) freight shipping. Our top shippers are business customers, many of which rely on us multiple times each month to handle their shipping needs and reduce their supply chain costs. We integrate our proprietary technology solutions with service delivered by National Account Managers to provide an unsurpassed level of service at the lowest available price. No matter your shipping problem, we will find a cost-effective solution for you. Shipid freight directory

What are estimated transit times?

Transit times are dependent on location, destination, service options, mode of transportation, weather and carrier chosen at the time of booking. TPrime Logistics makes every effort to offer the most cost-effective mode of transportation. Transit times are provided by carriers and are estimated, not guaranteed.

Shippers

We are not afraid to invest in your business as our goal is to become your transportation department.
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Carriers

We have all the tools of larger 3PL service providers, but also the passion of a family-owned company.
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More questions? Contact our office

Support

24/7 Support
+ 1 (909) 479-1228

Location

13038 Melon Ave
Chino, CA 91710

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